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FAQs

How can we help

How can we help?

Here are some frequently asked questions from our customers.

Popular Questions

Products

Is Ion 5 resitant to heat?
Yes, Ion 5 is tolerant to heat because of its minerals.
How much is the recommended amount of Ion 5 to take per day?
Please take 10 drops 4 times a day with water or any drink you like.
What is the recommended amount of Nectura to consume per day?
We recommend you to have 15-30 ml of Nectura once a day.
What is the black particle contained in EverYoung?
It is flaxseed oil (linseed oil). It is flax-aceae annual herb and the seed is similar to sesame.
What is the ingredient of EverYoung that tingles my body?
EverYoung contains carnitine which helps fat combustion.
Do you conduct animal testing?
Culb Sparkle does not test cosmetics or performs any development of quasi-drug on animals. (Unless an occasion is required to verify the safety of the product.)
Duration of use of Halo and Shine
We guarantee 4 years for the cosmetic product as long as it has been stored properly and unopened. However if you find it is separated, smells bad, or you feel something wrong, please do not use it regardless of the duration of use.
Is there something harmful if I apply Shine to baby’s skin?
There’s nothing harmful to baby’s skin.
What is Shine?
Shine is a Total Silk essence which can be applied allover the body.
What is the bio-mimicry technology of Halo?
Halo promotes a secretion of several kinds of co-enzymes by conducting micro current from a surface layer of skin toward a deep layer using the biological current which flows inside of a body as an electrode. These enzymes enrich collagen and EGF(Epidermal Growth Factor) which increase resilient fresh genes and enhance skin firmness.
For how long do I apply Halo on my skin at a time?
Please apply depending on your skin condition.
What is Halo?
Halo is a special portable beauty device which lessens wrinkles of skin by conducting micro electric current from a surface layer of skin toward a deep layer.

Payment Method

Please provide the bank information to pay by wire transfer.
From Mitsuisumitomo Bank Shibuya Branch Account number 4610484 Account Holder Sparkle K.K. ■ From other bank Yuucho Bank Branch name: Zero One Eight Branch number: 018 Account number: 6092437 Account Holder Sparkle K.K. ■ From Yuucho Bank Code 10160 Number: 60924371 Account Holder Sparkle K.K.
How can I pay by credit card?
Please register your credit card number in advance by phone (03-6832-2032) and obtain an approved ID number. You just provide us with the ID number to pay by credit card.
Is it possible to pay for the purchases of two member’s by Yuucho bank withdrawal from the same account?
Yes as long as their autoship dates are the same. Please put the member’s name in the remarks column as needed.
Do you have any other bank account other than Yuucho Bank to pay by auto withdrawal?
We have only Yuucho Bank account to accept an auto withdrawal payment. You need to submit an application form of auto withdrawal. We will send you the application form as requested. It takes maximum two months to complete the procedure.

Other

Is it true that Sparkle will incorporate with Zenza?
No, because both parties are the affiliated enterprises under Zenza Global.
Do you allow us to sell the product in a retail shop or a salon?
Yes, but you are supposed to sell it at the retail price.
Do you have a toll-free number?
Not for now, but we are going to implement that soon.
Can I rent a Sparkle lounge?
Yes. Reservation is needed for a private use.
How much is the shipping fee?
750 Yens throughout the nation.
What is autoship?
It is an automatic regular purchase every month.

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